02Entertainment Warehouse
03Product Enterprise USA
04Calendar Shop
05Brit-TV Shoppe
06Star Trek Depot
07Star Wars Trading Post

FAQ (Frequently Asked Questions) For
Alien Entertainment Store.com

When will I receive my order?
Most orders are shipped within 7 to 14 days of receipt. In some cases, a previously in-stock item may sell out while your order is still being processed (either by the credit card company or by our order processing department).  If this is the case, you will be notified by e-mail as to when we will be expecting a reshipment.

What methods of payment do you accept?
We accept Visa, Master Card, American Express and Discover. Checks or money orders are also welcome.  If paying by money order, please choose the check option and enter the numbers 1234 in the check number field.

Do you take pre-orders?
Yes, but only when we are certain a product will arrive within 30 days.  When you pre-order an item, your order is stored in our system and your credit card company "holds" the order amount for 30 days.  Your credit card is not actually charged until the pre-ordered item is ready to ship.  Please note:  If you order in-stock items on the same order as a pre-ordered item, all items will be held and will be shipped together after the pre-order item(s) have arrived in our warehouse.  If you want the in-stock items immediately, please place another order for your pre-order items separately.

What is the policy on Returns and Refunds?
Merchandise purchased from DoctorWhoStore.com may be returned for any reason within 30 days. Please contact us prior to returning any item.  (Due to copyright regulations, video and audio titles that have been opened or do not come shrink-wrapped may only be exchanged for another copy of the same title.)

Can I pick up my order in person?
Yes. You may pick up your order at our retail store, located at 702 S Main Street in Lombard, Illinois.  Just select the "In-Store Pickup" option in the shipping drop-down box at checkout.  Please wait for an e-mail confirmation of your order, however, so that we might have it ready for pickup. Click on Contact Us for complete store details.

Can I fax or mail my order in?
Of course!  For a downloadable order form click here.  Fax your order to:  (630)261-9888 or mail it to: Alien Entertainment Company, PO Box 2660, Glen Ellyn, IL  60138-2660.

What if my order is out of stock?
We will contact you in the event an item or items cannot be reordered within 2 weeks.

What if I can't find the specific item I want on your site?
Contact us at cs@alienentertainmentstore.com and ask! We might have, or be able to find what you're looking for.

I've heard about these "Big Finish" CDs.  What are they?  Can I subscribe?
A new Doctor Who audio adventure, starring one of the original actors to play the Doctor on television, is released by Big Finish Productions approximately one each month.  In addition to the monthly release, Big Finish also releases a second line of 'spin-off' plays featuring popular characters and monsters from Doctor Who in their own self-contained mini-series (e.g., Sarah Jane Smith, Bernice Summerfield, Unit, Gallifrey, etc.)  You may subscribe to our Big Finish Audio CD subscription service by clicking here to download the subscription form. 

We also carry all of the Big Finish Audio CDs that have been produced - all the way back to story #1!  You can find all of our back stock by clicking here.

I'm concerned about security.  Do you sell your customers' names to outside companies?  Is my credit card information safe?
We will never sell our customers' information (including e-mail addresses) to any outside company or organization.  In addition, your credit card information is accessed only by our credit card processing company and is not kept on our secure server after your order has been processed.

 •Do you carry items other than Doctor Who?
Yes, we do. We carry a wide variety of collectibles and memorabilia, from such shows as Star Trek, the Avengers, Buffy, Star Wars, X-Files, as well as Disney, Warner and others. Just check out our other "departments" listed at the left. We also carry non-sport trading cards; check out NonSportTradingCards.com.

Do you really have every Doctor Who item in existence?
No, but we sure wish we did! We do have one of the larger selections out there.

For Shipping Information, please click on the Shipping Info button listed at the top of the page.


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