When will I receive my order?
Most orders are shipped within 7 to 14 days of receipt.
In some cases, a previously in-stock
item may sell out while your order is still being processed
(either by the credit card company or by our order processing department). If
this is the case, you will be notified
as to when we will be expecting a reshipment.
What methods of payment do you accept?
We accept Visa, Master Card, American Express and
Discover. Checks or money orders are also welcome. If paying by money
order, please choose the check option and enter the numbers 1234 in the check
Do you take pre-orders?
Yes, but only when we are certain a product will arrive
within 30 days. When you pre-order an item, your order is stored in our
system and your credit card company "holds" the order amount for 30 days.
Your credit card is not actually charged until the pre-ordered item is ready to
ship. Please note:
If you order in-stock items on the same order as a pre-ordered
item, all items will be held and will be shipped together after the pre-order
item(s) have arrived in our warehouse. If you want the in-stock items
immediately, please place another order for your pre-order items separately.
What is the policy on Returns and Refunds?
Merchandise purchased from DoctorWhoStore.com may be returned
reason within 30 days. Please
contact us prior to returning any item. (Due to copyright regulations, video
titles that have been opened or do not come shrink-wrapped
may only be exchanged
for another copy of the same title.)
Can I pick up my order in person?
Yes. You may pick up your order at our retail store, located
at 702 S Main Street in Lombard, Illinois. Just select the "In-Store Pickup" option in
the shipping drop-down box at checkout. Please
wait for an e-mail confirmation of your order, however, so
that we might have
it ready for pickup. Click on Contact Us for complete store
Can I fax or mail my order in?
Of course! For a downloadable order form
click here. Fax your order to: (630)261-9888
or mail it to: Alien Entertainment Company, PO Box 2660,
Glen Ellyn, IL 60138-2660.
What if my order is out of stock?
We will contact you in the event an item or items cannot
be reordered within
What if I can't find the specific item I want on
Contact us at
and ask! We might have, or be
able to find what you're looking for.
I've heard about these "Big Finish" CDs. What
are they? Can I subscribe?
A new Doctor Who
audio adventure, starring one of the original actors to play
the Doctor on television, is released by Big Finish Productions approximately one each month. In addition to
the monthly release, Big Finish also releases a
second line of 'spin-off' plays featuring popular characters
and monsters from Doctor Who in their own
self-contained mini-series (e.g., Sarah Jane Smith, Bernice
Summerfield, Unit, Gallifrey, etc.) You may subscribe
to our Big Finish Audio CD subscription service by clicking here to
download the subscription form.
We also carry all of
the Big Finish Audio CDs that have been produced - all the
way back to story #1! You can find all of our back
stock by clicking here.
I'm concerned about security. Do you sell
your customers' names to outside companies? Is my
credit card information safe?
We will never sell our customers' information (including
e-mail addresses) to any outside company or organization.
In addition, your credit card information is accessed only
by our credit card processing company and is
not kept on our secure
server after your order has been processed.
Do you carry items other than Doctor Who?
Yes, we do. We carry a wide variety of collectibles and
such shows as Star Trek, the Avengers, Buffy, Star Wars, X-Files,
as well as
Disney, Warner and others. Just check out our other "departments" listed at the left.
We also carry non-sport trading cards; check out NonSportTradingCards.com.
Do you really have every Doctor Who item in existence?
No, but we sure wish we did! We do have one of the larger
For Shipping Information, please click on the Shipping Info button listed at the top of the page.