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Shipping Information For
Alien Entertainment Store.com

How much do you charge for shipping within the US?
Our US shipping rates are based on the dollar amount spent.

Orders up to $24.99 pay $6.00
$25 to $49.99 pay $8.00
$50 to $74.99 pay $10.00
$75 to $99.99 pay $12.00
 
FREE SHIPPING IN THE CONTINENTAL USA
FOR ORDERS OVER $100
 

Due to the size and weight of some items, the free shipping may not apply and an additional shipping charge may occur.  Any shipping surcharge will be clearly defined in the product description.

Orders over $100 going to Alaska and Hawaii addresses may be charged the actual shipping charge, depending on the items ordered and the weight.  All orders are properly packed to prevent damage. 

Due to popular demand, we are extending our free shipping
on most orders over $100.

Expedited/Insured Shipping Option:  Choosing the expedited/insured shipping option will entitle your order to be first in line to be processed and packed.  It will then be shipped insured within 2 business days via our choice of UPS Ground, UPS 2-Day, USPS Express, or USPS Priority.  (We do strive to get all expedited orders out within 1 business day.)  During the holiday season, we normally ship UPS (either Ground or 2-Day) as UPS has a guaranteed delivery date, while the US Postal Service does not.  You should expect to receive your order within 5 business days of placing your order.

Standard/Economy Shipping Option:  Your order will be processed, packed and shipped within 5 business days (barring any unforeseen problems) and will be shipped using a method of our choosing (UPS Ground, USPS Priority, USPS Media Mail, USPS Parcel Post, or USPS First Class Mail).  You should expect to receive your order within 14 business days of placing your order, with the exception of the holiday season, when orders shipped using the standard shipping option may take up to 30 days.  If you need an order for a holiday gift, please use the expedited option after the 1st of December.

International Customers: Orders to international destinations will be shipped via the US Postal Service. You will have a shipping choice of shipping with or without insurance. It is highly suggested that if you are purchasing a high-end item that you select the "WITH Insurance" option. We will NOT replace or refund any lost packages sent without insurance.  Most packages do arrive safely and intact when shipped without insurance, but some may get lost. The choice is yours. 

Please note:  we cannot be responsible for uninsured packages that are lost in transit.  All uninsured international packages include proof of mailing, a copy of which can be provided upon request.

A NOTE ON CUSTOMS DECLARATION

We declare the full purchase price (not including shipping) and mark the items as "merchandise" on the customs declaration form. We are not responsible for any taxes/tariffs/delays incurred by the customs system in your country. We are required, by law, to do this and there are NO exceptions, so please do not ask.

 

When will I receive my order?
Most orders are shipped within 7 to 14 days of receipt. Please allow us sufficient time to process your order and for the shipping company to deliver it prior to making an inquiry (10-14 business days).  In some cases an item may be sold out. If such is the case, you will be notified either by email or letter as to when we will be expecting a reshipment.


Can I pick up my order in person?
Yes. You may pick up your order at our retail store, located at 702 S. Main Street in Lombard, Illinois. Select the "In-Store Pickup" option in the shipping drop-down box at checkout.  You may then pick up your order within 24 hours of placing your order Tuesday through Friday (orders placed Saturday through Monday may be picked up the following Tuesday). Click on Contact Us button above for complete store details and hours.


 

2006 Alien Entertainment Company All rights reserved.